RETURN, CANCELLATION, REFUND POLICY
Thank you for choosing Medway Inc. We strive to ensure your satisfaction with every purchase. Please review our policies regarding order cancellations, returns, and refunds below.
Cancellation Policy
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Orders can be canceled only if order has not been packed and shipped. To cancel, please contact our customer service team as soon as possible.
- After the one-hour window, orders cannot be canceled, and standard return policies apply.
Return Policy
- We offer a 30-day return policy from the date of delivery. If you are not satisfied with your purchase, you may return the item within this period for a refund or exchange.
- Returns must be in their original condition, including all packaging, labels, and any included accessories.
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To initiate a return, please contact our customer service team. Our team will provide you with a return authorization and instructions for the process.
Refund Policy
- Once we receive your returned item and it passes our inspection, we will process your refund within 5-7 business days. Refunds are issued to the original payment method.
- Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs unless the product arrived damaged or incorrect.
For any questions or assistance with your order, please feel free to reach out to our customer service team. We appreciate your business and look forward to serving you again.